MUSCLE MATRIX — PRIVACY POLICY
Last updated: August 2026
Muscle Matrix, operated by Mikaela O'Hanlon (Burlington, Ontario, Canada), is committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Who We Are
Muscle Matrix is an online strength coaching business serving clients across Canada. Our website is musclematrix.ca. Questions about this policy can be directed to info@musclematrix.ca.
2. Information We Collect
We collect personal information you provide directly, including your name, email address, phone number, date of birth, city and province, occupation, training history, injury history, health and medical information, hormonal health details, nutrition habits, lifestyle information, and payment information processed through Stripe. This information is collected through our website, intake forms, health screening questionnaires, coaching agreements, and direct communications.
3. Why We Collect It
Your information is used solely to deliver the service you purchased, communicate with you about your program, ensure your programming is safe and appropriate for your body, process payment, and comply with legal obligations. We do not use your health information for marketing purposes.
4. Health Information
Health and medical information you share with us is treated with the highest level of confidentiality. It is used only to inform your coaching program and ensure your safety. It is never shared without your express written consent except as required by law.
5. Who We Share It With
We do not sell, rent, or share your personal information with any third party for their own purposes. We use the following trusted third-party platforms to operate our business, each with their own privacy policies governing their data handling: Stripe (payment processing), Everfit (coaching app and program delivery for coaching clients), Google Workspace (email, forms, calendar, and appointment booking), and Hostinger (website hosting).
6. Cookies
Our website may use essential cookies required for basic website functionality and optional analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use cookies to collect personal information without your knowledge.
7. Data Retention
We retain your personal information for as long as your coaching relationship is active and for a reasonable period thereafter for record-keeping and legal compliance purposes. Payment records are retained as required by Canadian tax law. You may request deletion of your personal data at any time by contacting info@musclematrix.ca, subject to any legal retention obligations.
8. Your Rights Under PIPEDA
You have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent to the collection or use of your information (subject to legal or contractual restrictions), and request deletion of your data. To exercise any of these rights, contact info@musclematrix.ca. We will respond within 30 days.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All payment processing is handled by Stripe and is never stored on our systems. Communications containing health information are transmitted securely.
10. Children's Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions, concerns, or requests: info@musclematrix.ca · musclematrix.ca · Burlington, Ontario, Canada