MUSCLE MATRIX — TERMS & CONDITIONS
Last updated: August 2026
Welcome to Muscle Matrix. By accessing musclematrix.ca or purchasing any service, you agree to the following terms. Please read them carefully.
1. About Muscle Matrix
Muscle Matrix is an online strength coaching business operated by Mikaela O'Hanlon (Burlington, Ontario, Canada). We offer 1:1 coaching packages and standalone services including custom training programs, virtual coaching sessions, and form feedback video analysis. All services are delivered digitally.
2. Eligibility
By purchasing any service, you confirm you are 18 years of age or older and located in Canada. You confirm that all information provided in intake forms and health screening questionnaires is accurate, honest, and complete.
3. Health & Safety Disclaimer
Exercise involves inherent physical risk. By using any Muscle Matrix service, you voluntarily assume all risk associated with physical activity. Muscle Matrix is not a medical service. Nothing on this website or within any program constitutes medical advice, diagnosis, or treatment. Nutrition guidance is habit-based coaching delivered within NASM Certified Nutrition Coach scope of practice — it is not medical nutrition therapy, clinical dietetics, or regulated health practice. Consult a qualified physician before beginning any exercise program, particularly if you have existing health conditions, injuries, or are pregnant.
4. Coaching Agreements
All 1:1 coaching packages require a signed Coaching Service Agreement before services begin. Standalone services require a signed Standalone Service Agreement & Liability Waiver. These agreements contain additional terms specific to each service type.
5. Payment
All prices are in Canadian Dollars (CAD). Payment is processed securely via Stripe. HST is not currently collected as Muscle Matrix revenue is below the CRA $30,000 small supplier threshold.
6. Refund Policy
Please see our full Refund Policy at musclematrix.ca/refund-policy.
7. Privacy
Please see our full Privacy Policy at musclematrix.ca/privacy-policy.
8. Intellectual Property
All programs, content, and materials delivered by Muscle Matrix are the intellectual property of Mikaela O'Hanlon. They are licensed to you for personal use only. You may not share, reproduce, resell, or distribute any Muscle Matrix content without written permission.
9. Limitation of Liability
To the maximum extent permitted by Ontario law, Muscle Matrix shall not be liable for any indirect, incidental, or consequential damages arising from use of our services or website. Our total liability for any claim shall not exceed the amount you paid for the specific service in question.
10. Changes to These Terms
Muscle Matrix reserves the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms. Material changes will be communicated via email where possible.
11. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be subject to the exclusive jurisdiction of Ontario courts.
Questions? Contact us at info@musclematrix.ca